1. Eligibility for Returns & Replacements

To be eligible for a return or replacement, your item must meet the following conditions:

• The item must be unused and in the same condition as received.
• The item must be in its original packaging with all accessories.
• Return or replacement request must be made within 7 days of delivery.
• Proof of purchase (order ID / invoice) is required.

2. How to Request

To initiate a return or replacement, please follow these steps:

1. Contact our support team or assigned agent via the Contact Us page.
2. Provide your order ID and reason for return or replacement.
3. Follow the instructions provided by our support agent.

3. Return & Replacement Process

Once we receive your request and returned item (if required), our team will inspect it. You will be notified about approval or rejection within 2–3 business days. Approved replacements will be shipped or processed as soon as possible.

4. Shipping Policy

Customers are responsible for return shipping costs unless the issue is caused by our mistake (wrong item, damaged product, or missing item). In such cases, we will cover the shipping cost.

5. Non-Eligible Cases

Returns or replacements may not be accepted in the following cases:

• Request made after 7 days of delivery.
• Products damaged due to misuse or improper handling.
• Missing original packaging or accessories.
• Items marked as non-returnable (if applicable).

6. Contact Us

If you have any questions about our returns and replacements policy, please contact our support agent through the Contact Us page.